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Frequently Asked Questions

Getting Started

Crash Detection

The crash detection algorithm is based on monitoring the smartphones key sensors (Gyroscope, Accelerometer, Magnetometer and GPS). When an unusual driving pattern occurs equal to an motorcycle accident such as deceleration and tumbling followed by a no movement pattern. If the driver starts to move and/or continue riding after an accident, the crash alarm will not go off.  If a crash is detected, an alarm notification is activated on the drivers phone symbolising alarm sound and vibrations. The driver now has 60 seconds to deactivate the alarm if the driver is unharmed and don’t need any emergency help.

Today, the Detecht are directly linked to the emergency service SOS Alarm in Sweden available for all Swedish riders for free. In order to get emergency help as fast as possible we send your exact location, driving direction, time of accident, and the drivers phone number. In order for the SOS Alarm connection to work you need to activate SOS Alarm under your User Settings entering you required personal information.

Outside Sweden

In other countries the alarm will go directly to your ICE-contacts sent through an emergency-sms containing the

Do I Need Any External Sensors?

No, you have all the sensors you need right in your smartphone!

Where should I place the mobile phone while driving?

The mobile phone has to be worn on the body of the driver or mounted on the motorcycles handlebar. You should not place it in any backpack, open space or similar, then the accident detection can false alarm due to the sensitivity in the phone’s sensors.

What is sent to SOS Alarm?
Detecht only send the most critical information to SOS Alarm, and no information that could hurt a driver involved in an accident. The following information is sent from Detecht to SOS Alarm in order for them to be able to locate and help the driver: Time of an accident, position (GPS), direction, name, year of birth and phone number. The phone number is used by SOS Alarm to try to get in touch with the driver.
The GPS positioning is not correct?

In some locations the phone might not be able to get good GPS connection. You can still use Detecht, but distance and velocity will become less accurate.

If it is not tracked at all it is probably due to that you did not allow the app to use it’s positing. Enable Detecht to do so by go to settings > apps > permissions and allow Detecht to use your position. Edit the accuracy to high precision as well.

We have missed to add any feature of your like?

Please send us a mail including your request to: Niklas@detecht.se

We love new features and feedback!

Interruppted Trackings

Samsung

On some phone and model you need to edit some settings to get Detecht running in the background. See below for a guide to allow the motorcycle app to keep running in the background during your tracking.

Galaxy S8 and later

For Detecht to work correctly, please whitelist Detecht in App power monitor.

How to do it:

Open the Settings > Device maintenance > Battery and at the bottom you’ll see a list of your most frequently used apps. You can manage apps individually or in a group by selecting them then tapping the big Save power button. Apps that are sleeping will appear in the Sleeping apps list at the bottom (tap it to expand the list). Scrolling further — all the way to the very bottom — and you’ll find Unmonitored apps. These are apps that you specifically want to exclude (white list) from App power monitor evil reach.

When inside the Unmonitored apps menu, you can tap the 3-dot menu to add or delete apps from the list. Rather than bothering with any of that, you can just turn off the App power monitor feature completely as it has little-to-no impact on battery life and only serves to handicap the normal functioning of your Galaxy phone.

On other Samsung phones, the path may look like this:

Phone settings > Applications > select three dot menu (top right corner) > Special Access > Optimize Battery usage > Find Detecht on the list and make sure that it is not selected.

NOTE: If you enable Edge Lighting for your app, then the app will not be able to wake up your screen. To allow your app to wake up your screen, please remove it from the Edge Lighting applications list.

Huawei

On some phone and model you need to edit some settings to get the motorcycle app running in the background. See below for a guide to allow Detecht to keep running in the background during your tracking.

Adjust your settings:

  • Phone settings > Advanced Settings > Battery manager > Power plan is set to Performance
  • Phone Settings > Advanced Settings > Battery Manager > Protected apps – check Detecht as Protected
  • Phone Settings > Apps > Detecht > Battery > Power-intensive prompt [x] and Keep running after screen off [x]
  • Phone settings > Apps > Advanced (At the bottom) > Ignore optimisations > Press Allowed > All apps > Find Detecht in the list and set to Allow

Huawei P9 Plus:

  • Phone settings > Apps > Settings > Special access > Ignore battery optimisation > select allow for Detecht.

Huawei P20:

  • Phone settings > Battery > App launch and then set Detecht to “Manage manually” and make sure everything is turned on.

Huawei Honor 9 Lite and Huawei Mate 9 Pro:

  • Phone settings > Battery > Launch and then set Detecht to “Manage manually” and make sure everything is turned on.
OnePlus

On some phone and model you need to edit some settings to get the motorcycle app running in the background. See below for a guide to allow Detecht to keep running in the background during your tracking.

Turn off System Settings > Apps > Gear Icon > Special Access > Battery Optimization.

WARNING: Recently OnePlus phones started reverting this setting randomly for random apps. So if you set it to be not optimized, the next day it may be back to optimized. There is no workaround and you may have to check system settings every once in a while.

See a bug report filed to OnePlus.

To avoid the system to automatically revert the not optimized setting, you must also lock the app into the ‘Recent App’ list. (solution described here)

Start the app you want to ‘Protect’. Press the phone Recent app button. Toggle the Lock button on the upper right corner of the app. This will avoid the app to be killed in background and the Battery optimisation setting to be reverted.

On some OnePlus phones there is also a thing called App Auto-Launch which essentially prevents apps from working in the background. Please disable it for your app.

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Also try: Phone settings > Battery > Battery optimization and switch to the All apps list (Top menu) > Your app > Don’t optimize

NOTE: Some of our users indicated that you need to disable Doze mode in Developer options in 1+3 and earlier. Also disable Settings > Battery > Battery optimization > (three dots) > Enhanced optimization. This option may also be called Advanced optimisation.

Recent app clear behaviour manager is also a likely culprit:

*Image 2,3*

Nokia

On some phone and model you need to edit some settings to get the motorcycle app running in the background. See below for a guide to allow Detecht to keep running in the background during your tracking.

To fix this issue, please do the following:

  • Go to Phone settings > Apps > See all apps.
  • Tap on the right top corner menu > Show system.
  • Find Power saver app in the list, select it and Force close. It will remain stopped until the next restart.

From now on, background apps should work normally and use the standard Android battery optimizations.

Still 3rd party alarm clocks or any task scheduling of foreground tasks at a particular time won’t work. We do not have any solution for this at the moment UPDATE: in our preliminary tests it seems that force stopping or uninstalling the Power saver app also fixes alarms and starting of foreground services.

Alternative solution for tech-savvy users:

Nokia 1 (Android Go)

Uninstall the com.evenwell.emm package via the following adb commands:

adb shell

pm uninstall –user 0 com.evenwell.emm

Other Nokia models

Uninstall the com.evenwell.powersaving.g3 package via the following adb commands:

adb shell

pm uninstall –user 0 com.evenwell.powersaving.g3

Xiaomi

On some phone and model you need to edit some settings to get the motorcycle app running in the background. See below for a guide to allow Detecht to keep running in the background during your tracking.

MIUI 10

To let your app run successfully in the background, make sure your settings look like the following (here for example is Sleep as Android):

Power management

Please enable:

  • Settings > Advanced Settings > Battery manager > Power plan is set to Performance
  • Device Settings > Advanced Settings > Battery Manager > Protected apps – your app needs to be Protected
  • Device Settings > Apps > your app > Battery > Power-intensive prompt and Keep running after screen off
  • Settings > Additional Settings > Battery & Performance > Manage apps’ battery usage and here:
    1. Switch Power Saving Modes to Off
    2. Choose the next options: Saving Power in The Background > Choose apps > select your app > Background Settings > No restrictions
App battery saver

Security > Battery > App Battery Saver > your app > No restriction

Autostart

(according to Xiaomi: Open Security app > Permissions > Auto-start Enable Autostart for desired apps.

App pinning

When you open recent apps tray, drag your app downwards – it will be locked. So even if you clear recent apps it will not clear from the background. Drag downwards again to clear your app from the background.

Meziu

On some phone and model you need to edit some settings to get the motorcycle app running in the background. See below for a guide to allow Detecht to keep running in the background during your tracking.

Adjust your settings:

  • Device Settings > Advanced Settings > Battery manager > Power plan set to Performance
  • Device Settings > Advanced Settings > Battery Manager > Protected apps – check your app as Protected

Enable Device Settings > Apps > your app > Battery > Power-intensive prompt and Keep running after screen off

Other

Do you have another phone model that doesn’t work: Check this link if you could find your type: https://dontkillmyapp.com/

 

Location

Stena Center, Sweden

Holtermansgatan 1

411 29 Västra Götaland

info@detecht.se

App